Customer Training Instructor

Weisiger Group•Charlotte, NC

13d

About The Position

The Customer Training Instructor provides internal and external customers with training to obtain lift truck operator certifications in accordance with OSHA/ANSI standards, and delivers train-the-trainer instruction to support customers’ internal training needs. Reporting to the Manager, Customer Training, the instructor partners with customers, subject matter experts, and internal teams to design, develop, and deliver effective training. The role also supports LiftOne Technical Training as needed and has no supervisory responsibilities. This position requires travel of 50% or more to facilities across the United States. Work conditions vary by site and may include exposure to equipment, mechanical parts, weather, chemicals, temperature extremes, electrical hazards, and occasional loud noise.

Requirements

Three years of lift truck operator experience, including forklifts and mobile elevated work platforms such as boom lifts and scissor lifts.
Ability to teach and convey technical information in a manner that promotes learning.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to learn and use industry-specific computer programs.
Ability to travel 50% or more to facilities across the United States.

Nice To Haves

Five years of lift truck operator experience.
Three years of experience developing and teaching technical training, preferably lift truck operator training.
Associate degree in a technical field.
OSHA 10 or OSHA 30 certification.

Responsibilities

Partner with external clients, subject matter experts, and internal stakeholders to design, develop, and deliver training that meets customer needs, including lift truck operator certification courses.
Lead and support customer training activities.
Collaborate on long-range training schedules for customers across the United States.
Develop and revise training materials in accordance with brand standards.
Lead activities independently to support training readiness and execution.
Ensure training materials, aids, and required on-site equipment are available and properly inspected.
Administer training evaluations, analyze test results, collect trainee feedback, and use results to improve the training program.
Identify and propose improvements to make customer training implementation better, faster, and simpler.
Support Training Department improvement initiatives.
Conduct benchmarking and industry outreach to stay current on adult learning, instructional methods, and training technologies.
Collaborate with the Manager, Customer Training to identify potential external customers and engage clients and stakeholders to grow the customer base and training revenue.
Partner with LiftOne Sales staff to support new-truck and aftermarket sales as a source of potential training clients.
Analyze industry and regulatory changes for training needs and revise materials to address regulatory changes.
Provide customers with current knowledge and skills.
Support LiftOne Technical Training as needed.
Perform other duties as assigned.