Customer Trainer

Intuitive•Houston, TX

About The Position

The Customer Trainer delivers da Vinci® System technology training and facilitates surgeon-led training for surgeons, first assistants, and operating-room staff across surgical specialties, including urology, gynecology, general surgery, and cardiothoracic surgery. The role supports customer training, engineering, and training research initiatives and contributes to continuous improvement of training programs. The Customer Trainer reports directly to the Training Manager for their region. The position involves conducting training at designated training centers and remote centers, supporting specialized programs and society events, and working with surgeon educators and course participants. It also includes training sales personnel, supporting systems in hospital operating rooms as needed, troubleshooting and maintaining systems at training centers, and managing center logistics, inventory, equipment, and calendars. The role requires flexibility in operating hours and travel of up to 30%. A minimum of 24 months in the role is expected before becoming eligible to transition to another position within the organization.

Requirements

Bachelor’s degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.
High capacity and excellent problem-solving skills.
Solid organizational skills and ability to operate independently.
Professional work ethic and solution-oriented approach.
Excellent oral and written communication skills.
Strong interpersonal skills.
Ability to learn in a fast-paced environment.
Commitment to self-development.
Ability to work in a team environment.
Ability to be flexible with hours of operation.
Ability to travel up to 30%.
Ability to sit or stand for multiple hours.
Ability to lift up to 50 lbs.

Nice To Haves

Knowledge of adult learning principles.
Medical-device experience.
Professional training experience.
Clinical and/or operating-room experience.

Responsibilities

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers.
Lead and support specialized training programs and society events, including supporting surgeon educators and course participants.
Conduct surveys to gather data and measure program effectiveness.
Serve as a subject matter expert for internal projects as needed, including new product development, training material and protocol development, and training research initiatives.
Work with the Training team to improve existing programs in a creative, dependable, and flexible manner.
Train the sales force to conduct customer in-services and system technology skills development activities for new and established products.
Occasionally support the da Vinci® System in a hospital operating room.
Support da Vinci® Surgical System troubleshooting and maintenance at the training center.
Manage training center logistics, inventory, and training calendars.
Maintain capital equipment, including cleaning and sterilizing instruments and accessories.
Support positive relationships between external training center personnel and ISI management.
Contribute to the organization’s quarterly goal achievements.
Develop competency in da Vinci® System technology and applications, advanced technology, OR Efficiency Training Pathway processes, and training and coaching techniques and methodologies.