Customer Trainer Latin America

Intuitive

About The Position

The Customer Trainer delivers da Vinci Surgical System technology training and facilitates surgeon-led training for surgeons, first assistants, and operating-room staff across specialties including urology, gynecology, general surgery, and cardiothoracic surgery. Reporting directly to the regional Director or Training Manager, the role supports customer training, training program improvement, and engineering and training research initiatives. The trainer may work at designated training centers, remote centers, and occasionally in a hospital operating room. The position also includes training sales personnel, supporting equipment and training-center operations, and maintaining relationships with external training-center personnel and company management.

Requirements

Fluency in Portuguese, English, and Spanish.
Bachelor’s degree; preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.
High capacity and excellent problem-solving skills.
Strong organizational skills and ability to operate independently.
Professional work ethic and solution-oriented approach.
Excellent oral and written communication skills.
Strong interpersonal skills.
Ability to learn in a fast-paced environment and commitment to self-development.
Ability to work in a team environment.
Flexibility with hours of operation.
Ability to travel up to 25%.
Ability to sit or stand for multiple hours and lift up to 50 lbs.

Nice To Haves

Knowledge of adult learning principles.
Medical-device experience.
Professional training experience with 4+ years of relevant experience.
Clinical and/or operating-room experience.

Responsibilities

Conduct da Vinci Surgical System training programs for surgical teams at designated and remote training centers.
Lead and support specialized training programs and society events, including supporting surgeon educators and course participants.
Conduct surveys to gather data and measure program effectiveness.
Serve as a subject matter expert for internal projects, including new product development, training material and protocol development, and training research initiatives.
Work collaboratively and flexibly with the Training team to improve existing programs.
Train the sales force to conduct customer in-services and system technology skills-development activities for new and established products.
Occasionally support the da Vinci System in a hospital operating room.
Support da Vinci System troubleshooting and maintenance at the training center.
Manage training-center logistics, inventory, and training calendars.
Maintain capital equipment, including cleaning and sterilizing instruments and accessories.
Support positive relationships between external training-center personnel and company management.
Contribute to the organization’s quarterly goal achievements.
Develop competency in da Vinci System technology and applications, advanced technology, OR efficiency, the Training Pathway process, and training and coaching techniques.