Customer Trainer

Intuitive•Houston, TX

9d•$101,900 - $162,800•Onsite

About The Position

The Customer Trainer reports directly to the Training Manager for their region. This training professional delivers da Vinci® System technology training and facilitates surgeon-led training for surgeons, first assistants, and operating-room staff across specialties including urology, gynecology, general surgery, and cardiothoracic surgery. The role contributes to continuous improvement of training programs and supports customer training, engineering, and training research initiatives. The Customer Trainer conducts training at designated and remote training centers, supports specialized programs and society events, and helps surgeon educators and course participants. The position also supports product development, training-material and protocol development, sales-force training, system troubleshooting and maintenance, training-center logistics and equipment care, and relationships with external training-center personnel. Occasional support of the da Vinci® System in a hospital operating room is required. The role requires flexibility in hours and travel of up to 30%. It is a purposeful onsite position, requiring onsite attendance for leader-defined events and activities, potentially with increased frequency based on business need. The stated shift is day shift. The position requires the ability to sit or stand for multiple hours and lift up to 50 pounds. A minimum of 24 months in the role is expected before an employee is eligible to transition to another position within the organization.

Requirements

Bachelor’s degree required; preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education.
High capacity and excellent problem-solving skills.
Solid organizational skills and ability to operate independently.
Professional work ethic.
Solution-oriented approach.
Excellent oral and written communication skills.
Strong interpersonal skills.
High capacity to learn in a fast-paced environment.
Commitment to self-development.
Ability to work in a team environment.
Ability to be flexible with hours of operation.
Ability to travel up to 30%.
Ability to sit or stand for multiple hours.
Ability to lift up to 50 pounds.

Nice To Haves

Knowledge of adult learning principles.
Medical-device experience.
Professional training experience.
Clinical and/or operating-room experience.

Responsibilities

Conduct da Vinci® Surgical System training programs for surgical teams at designated and remote training centers.
Lead and support specialized training programs and society events, including supporting surgeon educators and course participants.
Conduct surveys to gather data and measure program effectiveness.
Act as a subject matter expert for internal projects as needed.
Contribute to new product development, training-material and protocol development, and training research initiatives.
Collaborate with the Training team to improve existing training programs.
Train the sales force to conduct customer in-services and system-technology skills-development activities for new and established products.
Occasionally support the da Vinci® System in a hospital operating room.
Support da Vinci® Surgical System troubleshooting and maintenance at the training center.
Manage training-center logistics, inventory, and training calendars.
Maintain capital equipment, including cleaning and sterilizing instruments and accessories.
Support positive relationships between external training-center personnel and ISI management.
Contribute to the organization’s quarterly goal achievements.
Develop competency in da Vinci® System technology and applications, advanced technology, OR efficiency, the Training Pathway process, and training and coaching techniques.