Customer Technology Support Representative

Gordon Food Service • Michigan, MI

4d • Hybrid

About The Position

The Customer Technology Support Representative will provide technical support to Gordon Food Service internal and external customers on sales and customer facing applications.

Requirements

• High School Diploma/Equivalent required.
• One to three years previous customer facing experience or an equivalent combination of education, training, and experience.
• Excellent customer service skills.
• Understand Web Based Customer Facing Technology.
• Demonstrate excellent written, verbal, and communication skills.
• Ability to multi task, prioritize and work efficiently.
• Ability to collaborate in a team environment and independently.
• Understands the principal and process for providing excellent customer service, including customer needs assessment.
• Ability to resolve and troubleshoot technical issues for external and internal customers.
• Understands units of measurements and general mathematics skills.
• Knowledge of Unified User Management Software.
• Knowledge of mobile technology: Android and Apple devices, iOS and O/S.
• Provide After Hour Support.
• Advance knowledge of Google Chrome, Mozilla FireFox, Microsoft Internet Explorer, and Apple Safari.
• 10 key data entry.

Nice To Haves

• Bachelor Degree in Computer Science, Business or related field preferred.
• In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

Responsibilities

• Provide technical and how to support via telephone, email, instant message, etc.
• Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
• Provide 2nd and 3rd level support activity on specific applications.
• Enter call information into call tracking software efficiently and accurately.
• Mentor other Call Center staff on areas of specialty as appropriate.
• Provide external application support as applicable.
• Provide "how to" support for business and customer applications.
• Provide back up support and take overflow calls for the Customer Service Department.
• Performs other duties as assigned.

Benefits

• Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.
• If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
• All Gordon Food Service locations are tobacco-free.
• Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED