Customer Technology Specialist

Genworth•Raleigh, NC

1d•Hybrid

About The Position

The Customer Technology Specialist supports Enact’s integrations with mortgage technology providers and helps ensure they deliver a reliable, effective customer experience. The role works with technology vendors, customers, Sales, IT, and other internal teams to support existing integrations, onboard new vendor partners, coordinate enhancements, and resolve issues. The specialist develops expertise in Enact’s customer technology capabilities and the mortgage technology ecosystem to support daily operations and identify opportunities to improve integrations and the customer experience. The position is based at Enact Headquarters in Raleigh, North Carolina, with a hybrid schedule. It is not eligible for employment visa sponsorship.

Requirements

Bachelor’s degree in Business, Information Technology, Finance, or a related field, or equivalent relevant work experience.
At least 3 years of experience in product management, business analysis, customer technology, software delivery, systems integration, project management, or a related field.
Experience working with technology products, software integrations, or customer-facing digital solutions.
Strong analytical and problem-solving skills, including the ability to investigate issues and recommend solutions.
Strong written and verbal communication skills and the ability to work effectively with technical and non-technical partners.
Demonstrated ability to collaborate across teams while managing multiple priorities and deadlines.
Proficiency with Microsoft Excel and PowerPoint.

Nice To Haves

Experience in mortgage banking, mortgage insurance, financial services, fintech, or a related industry.
Knowledge of the mortgage origination process and mortgage technology ecosystem.
Experience with loan origination systems (LOS), product and pricing engines (PPE), or similar mortgage technology platforms.
Experience working with third-party technology vendors or software integrations.
Experience with user acceptance testing, software releases, production support, or issue management.
Experience with Agile methodologies and tools such as Jira.
Familiarity with APIs, web services, or business-to-business integrations.

Responsibilities

Support assigned technology integrations by gathering requirements, coordinating enhancements and upgrades, participating in testing and implementation, and helping resolve production issues.
Build productive working relationships with technology vendors, support new vendor onboarding, maintain documentation, and coordinate ongoing operational activities.
Support day-to-day customer technology operations by prioritizing incoming requests, investigating issues, and coordinating timely resolutions with internal teams and technology vendors.
Review vendor billing and usage data to validate accuracy, identify discrepancies, and work with internal and external partners to resolve them.
Analyze integration performance, utilization, customer feedback, and industry developments to identify issues and recommend opportunities to improve the customer experience.
Partner with Sales and other internal teams to provide integration expertise, documentation, training, and support for customer conversations.
Support Customer Technology initiatives and projects by managing assigned deliverables and collaborating with Product, IT, vendors, and other stakeholders.
Organize and prioritize assigned work across multiple projects while meeting established timelines and quality expectations.
Identify opportunities to improve Customer Technology processes, tools, and content, and share recommendations with the team.