Customer Technology Advisor

Kyndryl•Frisco, MA

1d•$129,240 - $279,120•Remote

About The Position

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Your role: Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you’ll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core. Working hand in hand with our Kyndryl Consult Partners and Customer Partners, you will leverage your technical, solution and enterprise software expertise to drive targeted opportunities and exceed customer expectations. In this role, you’ll be a trusted ally and visionary, delivering differentiated value to our customers. Through engaging demos and compelling presentations, you will showcase our credibility and authority in the industry, leaving a lasting impression on potential customers. You have the unique opportunity to join us at a time when you can shape how our consulting practice operates today and evolves for the future.

Requirements

Minimum of 5+ years of experience in Presales, Solutions Engineering, Technical Consulting, or related customer-facing technical roles.
Deep expertise in cloud, Linux, networking, virtualization, and enterprise platforms, including software sales.
Demonstrated ability to increase signings through software products and higher value service offerings.
Experience supporting technology and enterprise software sales across multi-industry environments.
Deep domain knowledge of services offerings and technical solutions.
Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
Prior consultative selling experience.

Nice To Haves

Bachelor's degree or Master’s degree
Familiarity with Agile and DevOps methodologies

Responsibilities

Coordinate the entire sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.
Support Consulting, Advisory, and Architecture activities across Sales, and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners.
Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions.
Develop profitable deals using extensive technical knowledge and mastery of the practice-specific domain.
Collaborate with internal and external stakeholders to generate winning responses and create optimal technical solutions.
Convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer, using exceptional customer facing skills and articulate communication style.
Actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
Develop and deliver compelling demonstrations, proof of concepts, and prototypes to clearly demonstrate the tangible value our offerings bring to our customers.
Showcase technical prowess, backed by external certifications, to establish authority in the field.
Showcase business and technical eminence in front of the customer.
Leverage specific domain expertise to win deals.
Bring together Kyndryl deep domain expertise with alliance partners for jointly successful pursuits.
Act and become our customers’ trusted advisor within their practice specialty by bringing business and technical expertise and insights.
Actively open doors and opportunities in other Kyndryl specialties by engaging with peers.
Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers.
Lead the business and technical customer engagement as a domain expert and work jointly with the Customer Partner and Consult Partner to the close of sale.
Deliver billable work for early engagement of the sales process and ensure follow through to create customer satisfaction.
Identify and develop opportunities through deep business/technical expertise.
Define a unique value proposition for respective area of expertise.
Look at capabilities to bring full value to the customer.
Collaborate with internal and external stakeholders to generate a winning response and optimal technical and business customer outcomes.
Actively participate in the Customer Growth Planning process and execution with the Customer Partner – specifically proactively identify and mature growth opportunities and convert to winning deals.