Customer Technology Advisor

Kyndryl•Frisco, MA

1d•$129,240 - $279,120•Hybrid

About The Position

Kyndryl designs, builds, manages, and modernizes the mission-critical technology systems that the world depends on. As a Customer Technology Advisor, you will be an integral part of the Go-To-Market team, acting as a certified expert to revolutionize technology solutions for customers, with AI at the core. You will work closely with Kyndryl Consult Partners and Customer Partners, leveraging your technical, solution, and enterprise software expertise to drive targeted opportunities and exceed customer expectations. This role involves being a trusted ally and visionary, delivering differentiated value through engaging demos and compelling presentations. You have the opportunity to shape the consulting practice's operations and future evolution.

Requirements

Minimum of 5+ years of experience in Presales, Solutions Engineering, Technical Consulting, or related customer-facing technical roles.
Deep expertise in cloud, Linux, networking, virtualization, and enterprise platforms, including software sales.
Demonstrated ability to increase signings through software products and higher value service offerings.
Experience supporting technology and enterprise software sales across multi-industry environments.
Deep domain knowledge of services offerings and technical solutions.
Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
Prior consultative selling experience.

Nice To Haves

Bachelor's degree or Master’s degree
Familiarity with Agile and DevOps methodologies

Responsibilities

Coordinate the entire sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices.
Support Consulting, Advisory, and Architecture activities across Sales and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners.
Identify intricate business and technical requirements of customers and leverage capabilities to generate winning cross-practice solutions.
Develop profitable deals using extensive technical knowledge and mastery of the practice-specific domain.
Collaborate with internal and external stakeholders to generate winning responses and create optimal technical solutions.
Convey the technical benefits of Kyndryl's capabilities, matching unique customer needs through exceptional customer-facing skills and articulate communication.
Build and nurture relationships with external alliance partners, fostering a collaborative environment for co-creating joint solutions.
Develop and deliver compelling demonstrations, proof of concepts, and prototypes to showcase the tangible value of offerings.
Showcase technical prowess, backed by external certifications, to establish authority in the field.
Showcase business and technical eminence in front of the customer.
Develop understanding of best-in-class, profitable proposals to bring into customer discussions to develop the right winning strategy.
Leverage specific domain expertise to win deals.
Bring together Kyndryl deep domain expertise with alliance partners for jointly successful pursuits.
Act as a trusted advisor to customers within their practice specialty by bringing business and technical expertise and insights.
Actively open doors and opportunities in other Kyndryl specialties by engaging with peers.
Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers.
Lead the business and technical customer engagement as a domain expert and work jointly with the Customer Partner and Consult Partner to the close of sale.
Deliver billable work for early engagement of the sales process and ensure follow-through to create customer satisfaction.
Identify and develop opportunities through deep business/technical expertise.
Define a unique value proposition for respective area of expertise.
Look at capabilities to bring full value to the customer.
Collaborate with internal and external stakeholders to generate a winning response and optimal technical and business customer outcomes.
Actively participate in the Customer Growth Planning process and execution with the Customer Partner – specifically proactively identify and mature growth opportunities and convert to winning deals.