Remote Customer Service Representative (Must Live Within Southern CA)

TEKsystems • Lake Forest, CA

11d • $18 - $18 • Remote

About The Position

We’re looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information. This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn. Prior call center or product support experience is helpful, but not required — the right attitude, willingness to learn, and ability to stay calm and professional with customers are key.

Requirements

• Strong customer service skills and a positive, professional communication style.
• Ability to troubleshoot, problem-solve, and stay calm in difficult customer situations.
• Basic computer skills for data entry and information retrieval.
• Technical mindset with a willingness to learn.
• Self-motivated personality and ability to learn through hands-on experience.
• Basic mechanical aptitude.
• Ability to type 35+ WPM.
• High school diploma or equivalent.
• Must Live Within Southern CA

Nice To Haves

• Bilingual Spanish or French skills are a plus.
• Previous call center, customer support, hardware, or home improvement experience is preferred but not required.
• The ideal candidate is someone who enjoys helping people, can explain information clearly, and is comfortable learning technical product details. You do not need to be an expert on day one — we’re looking for someone who is dependable, curious, coachable, and motivated to build knowledge over time.

Responsibilities

• Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information.
• Provide clear, professional, and helpful guidance to customers while following company procedures.
• Evaluate product concerns and determine whether an item may need repair, replacement, or additional support.
• Assist consumers with product features, models, installation techniques, and basic troubleshooting.
• Accurately document customer interactions and product details while speaking with consumers.
• Direct customers to the appropriate resource or next step when additional support is needed.
• Handle challenging customer situations with patience, tact, and a strong service mindset.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED