Customer Technical Support
CSI•Remote - Colorado, CO
•Onsite
About The Position
The Customer Technical Support II role is responsible for providing advanced technical support to CSI customers—both internal and external—by staging, installing, and troubleshooting CSI hardware and software solutions. This role serves as an escalation point for complex issues and plays a key part in ensuring system stability, customer satisfaction, and operational continuity.
Requirements
- Minimum of 3 years of relevant technical support experience
- Technical education or equivalent job knowledge comparable to a 2‑year college or trade school program
- Experience supporting servers, databases, and enterprise applications
- Strong troubleshooting, analytical, and documentation skills
- Ability to manage multiple priorities in a fast‑paced support environment
- Strong communication skills and a customer‑focused mindset
- Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Nice To Haves
- Experience working in a financial services or banking technology environment
- Familiarity with CRM and ticketing systems
- Comfort serving as an escalation point and mentoring junior team members
- Hands‑on experience with hardware provisioning and system installations
Responsibilities
- Provide technical support to CSI customers by installing, configuring, and troubleshooting hardware and software products
- Monitor and manage incoming requests through the CRM system
- Respond to support calls and prioritize work based on issue severity and business impact
- Research, test, and document issues that require development or engineering escalation
- Troubleshoot moderately complex issues across servers, databases, and applications
- Serve as an escalation resource for other Customer Technical Support team members
- Build and configure servers as needed, including: Ordering equipment, Updating hardware components, Installing software and databases, Implementing security configurations, Shipping systems to customers, Decommissioning legacy equipment when required
- Participate in disaster recovery testing and response activities as assigned
- Mentor and train other technical support specialists
- Perform additional duties as required to support the team and organization
Benefits
- Competitive salary
- Eligibility for incentive awards based on both individual and business performance
- Comprehensive range of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
