About The Position
Join a growing, collaborative team that’s passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you’ll become an expert in the eMaint software products and play a key role in helping customers succeed. This is a great opportunity to launch your career in tech support—with clear pathways to grow into roles in Account Management, Professional Services, Sales, or Technical Support.
Requirements
- Strong problem-solving skills and mechanical aptitude.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- A collaborative mindset and a desire to help others.
Nice To Haves
- Bachelor’s degree (B.A. or B.S.) preferred.
- Experience in customer service or technical support.
- Familiarity with databases or software troubleshooting.
Responsibilities
- Deliver technical support for the eMaint software via phone, email, chat, and web meetings.
- Troubleshoot and resolve customer issues in a Microsoft and web-based environment.
- Clearly document customer interactions and technical issues in real time.
- Collaborate with team members to ensure a seamless and high-quality support experience.
- Contribute to product documentation and knowledge base articles.
- Participate in software testing to help ensure quality releases.
- Approach each interaction with empathy, patience, and a customer-first mindset.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
