TECHNICAL CUSTOMER SUPPORT-SOS
VTX COMMUNICATIONS LLC•Georgetown, TX
•Onsite
About The Position
As Technical Customer Support Representative, you become the embodiment of our commitment to our customers by helping customers maintain, troubleshoot and restore their service.
Requirements
- Basic troubleshooting techniques for PC’s and Mac’s.
- Able to provide excellent customer service and familiar with de-escalation techniques for upset customers.
- High school diploma or general education degree (GED) or one to three months related experience and/or training in computer software and hardware.
- Strong phone service and customer-friendly communication
- Patience, de‑escalation skills, and clear problem-solving
- IT support basics: hardware/software, Wi‑Fi, TCP/IP fundamentals
- Networking knowledge required: routing, IP addressing, DNS, DHCP
- Full-time schedule required
- Basic command-line tools (ping, tracert, ipconfig/ifconfig)
Nice To Haves
- Experience using help desk tools/ticketing systems a plus
- ISP or wireless broadband support experience
- Familiarity with common home gateways/routers
Responsibilities
- Interact with existing customers via email, phone or walk-in, determine their needs and assist them with their inquiries, interests, and/or questions.
- Run diagnostics and tests as needed for customers who present service issues.
- Analyze processes and technologies to identify areas of potential improvement.
- Educate customers on plans and usage capabilities as well as provide information on how our service works.
Benefits
- Full-time role with company benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
