Customer Technical Support/Claims Specialist

BENTELER • Houston, TX

46d

About The Position

The Customer Technical Support/Claims Specialist manages customer complaint and claim activities for the sales team, coordinating with mill operations, quality, sales, and customers. The role supports complaint entry and maintenance in SAP and prepares reports for internal use. It also supports quality engineering, external subcontractors, and quality teams to help ensure timely delivery, product quality, and processor compliance.

The position works with sales operations, quality, and procurement stakeholders on activities including on-site quality inspections, claims, external supplier qualification, and non-conformance or corrective-action requests. It involves frequent visits to approved processors and third-party inspection service companies to monitor progress and address obstacles, as well as field visits to customer yards, threading companies, and inspection companies to verify complaints and claims. The specialist also investigates transportation and import-related claims by communicating with customers, suppliers, surveyors, and internal stakeholders.

This is a permanent, full-time role in BENTELER Steel/Tube's Sales functional area, with 40 weekly working hours. BENTELER Steel/Tube develops and produces custom precision pipes for energy production, automotive engineering, and other industrial sectors. The company describes the wider BENTELER Group as having more than 20,000 employees at around 90 locations worldwide.

Requirements

• Minimum 8 years of experience in manufacturing or a related field.
• Minimum 4 years of experience in quality inspection, control, or assurance areas.
• Knowledge of tubular and/or steel manufacturing.
• Knowledge of API, ASTM, and ISO standards and specifications.
• Strong working knowledge of Microsoft Office, including proficiency in Word, Excel, and PowerPoint.
• Experience with SAP or strong IT/ERP system knowledge.
• Ability to work independently in a fast-paced office setting.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Ability to communicate with personnel at all levels.
• Intercultural and diversity understanding.
• Positive attitude, energy, personable manner, and reliability as a team player.
• Accuracy, attention to detail, and organizational ability.
• English language proficiency is required.

Nice To Haves

• A BS/BA in Engineering, Supply Chain Management, or a related field, or equivalent work experience.
• Quality inspection, control, or assurance experience with oil and gas tubular products.
• Knowledge of OCTG finishing processes.
• Knowledge of dimensional, NDT, and other related testing requirements.

Responsibilities

• Manage customer complaint and claim activities for the sales team through communication with mill operations, quality, sales, and customers.
• Support entry and maintenance of complaints in SAP and generate internal reports.
• Support SQEs, external subcontracting, and quality teams to help ensure on-time delivery, product quality assurance, and processor compliance.
• Support sales operations, quality, and procurement stakeholders with activities such as on-site quality inspections, claims, external supplier qualification, and non-conformance or corrective-action demands.
• Visit approved processors and third-party inspection service companies to monitor progress and address potential roadblocks.
• Assist with field visits to customer yards, threading companies, and inspection companies to verify customer complaints and claims.
• Support and investigate transportation and import-related claims through communication with customers, suppliers, surveyors, and internal stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed