PW1100G-JM Customer Technical Services - Mech Sys / Externals (Remote)

RTX•New York, NY

3d•Remote

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Requirements

A University Degree or equivalent experience and minimum 8+ years prior relevant experience, or An Advanced Degree in a related field and minimum 5+ years experience
U.S Person or eligible to obtain necessary export authorizations required.

Nice To Haves

Experience with bearings or externals
Technical writing, communication and verbal skills
Experience with Microsoft suit products

Responsibilities

Working directly with operators (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop.
Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, hardware conditions, engine and event investigations and/or general questions from the field.
Monitoring the fleet to identify potential emerging issues relating to engine hardware and to escalate if required.
Interface with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.
Provide closure reports to the customer, airframer and authorities in a timely manner where required.
Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.
Providing technical material and/or on-site support for technical review meetings, regional forums and world conferences.
Contribute to the team’s overall excellent delivery metrics (On-Time E-Net case response rate, One-Time Concession delivery, Investigation closure rate, etc.)
Ability to cover on occasion customer issues, including nights, weekends, and holidays.