Customer Svc Supervisor - Glen Carbon IL

Meijer•Edwardsville, IL

2d•Onsite

About The Position

Meijer is hiring a Customer Service / Front End Supervisor for its new supercenter in Glen Carbon/Edwardsville, Illinois, scheduled to open in Spring 2027. This role plans, directs, and supervises team members in the day-to-day operations of various store departments. The supervisor serves as a mentor and coach, implements strategies to improve customer service and sales, ensures customer needs are met quickly and efficiently, and maintains store appearance, product presentation, and company standards. The supervisor is responsible for staffing, hiring, team development, and promotion decisions, as well as documenting and applying disciplinary actions and making discharge recommendations. The role also includes responsibility for department P&L, sales, and shrink. The supervisor spends most of their time in the store communicating with customers and team members to ensure exceptional service. Reliable and consistent attendance is required; other duties may be assigned. The stated pay range is $18.45–$27.05. Meijer describes a benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, paid time off, paid parental leave, paid education assistance including free education, and a childcare subsidy. Other offerings mentioned include a team member discount, weekly pay, and development programs for advancement and career growth.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in the day-to-day operations of various store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members so customer service and sales goals are exceeded and the area meets Meijer standards.
Ensure team members are thoroughly trained and complete all required training.
Spend most of the work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance, with a focus on prime shopping hours, product presentation, and company standards.
Perform other duties as assigned.