Customer Svc Rep

PFG | Performance Good Group

6d•$18 - $24•Onsite

About The Position

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Requirements

High School Diploma/GED or Equivalent
6 - 12 months customer service, call center and / or related area.
Excellent verbal and written communication skills.
Strong organization skills with exceptional attention to detail.
Ability to manage multiple priorities while maintaining accuracy.
Proven proven-solving and customer relation skills.
Ability to work independently and collaboratively in a team environment.
Microsoft Outlook, Excel and other Suite programs.

Nice To Haves

High School Diploma/GED or Equivalent Experience
1 - 2 years customer service, call center and / or related area within foodservice industry.

Responsibilities

Input customer orders.
Input customer credits.
Input order and invoicing information accurately and in a timely manner.
Assist customers with orders and problems. Contact vendors and requests samples for customers.
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
Attend training and Customer Service meetings.
Strong organizational skills.
Proactive communication.
Performs other related duties as assigned.