Cust Svc Rep 2
About The Position
The Arizona Corporation Commission is one of the most unique state agencies in the country, with a mission that spans utility rate making, securities registration and enforcement, rail and pipeline safety, and corporate business filings. The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona. It also grants authority to foreign corporations and limited liability companies to transact business in the State, collects annual reports from all corporations of record, and maintains records for the benefit of public record and service of process. This role involves responding to telephone inquiries regarding the submission, examination, and filing of corporation and limited liability company documents by providing information and conducting research of the public records maintained by the Corporations Division. This includes making corrections to the database as needed through research and extensive customer interaction. The position also involves participating in cross-training with other sections, including examination and processing of these documents in accordance with Titles 10 and 29 of the Arizona Revised Statutes.
Requirements
- Proficiency working in a high volume in-bound call center, with ability to handle 70+ calls daily
- Mastery of effective and efficient customer service techniques
- Excellent listening, oral, written and interpersonal communication skills
- Exceptional interpersonal skills
- Research and problem-solving skills
- Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies) Arizona Revised Statutes
- Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures
- Skilled in operating multiple web and system PC applications
- Ability to interact positively with customers and coworkers
- Excellent attention to detail and accuracy
- Ability to work effectively in various situations in a fast-paced environment
- Successful completion of an employment/reference check and confirmation of any degrees/certifications.
- Disclosure of any interests in entities regulated by the Commission and, as a condition of employment, divestment of any prohibited interests.
- Successful completion of the Electronic Employment Eligibility Verification Program (E-Verify).
Responsibilities
- Respond to telephone inquiries regarding the submission, examination, and filing of corporation and limited liability company documents by providing information and conducting research of the public records maintained by the Corporations Division.
- Make corrections to the database as needed through research and extensive customer interaction.
- Participate in cross-training with other sections, including examination and processing of these documents in accordance with Titles 10 and 29 of the Arizona Revised Statutes.
Benefits
- Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, and generous paid vacation and sick leave programs
- Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer
- Interesting, challenging work in a public sector environment with the chance to make a real difference in our state
- Paid Parental Leave program
- Participation in the Arizona State Retirement System (ASRS) defined benefit pension.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
