CUSTOMER SVC/DEPT LEADER

The Kroger Co.•Monroe, WI

About The Position

Direct and supervise the day-to-day functions, duties, and activities of the Front-end department. Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Ensure execution of department best practices, goals, and standards; promote the Customer 1st strategy; and model the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Assist management with supervising and coaching Front-end associates.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to customer questions and make product suggestions.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales, cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management and implement the department’s period promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee the efficient operation of Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates.
Perform the essential functions of the position with or without reasonable accommodation.