Customer Svc/Dept Leader

Kroger • West Wendover, NV

6d

About The Position

The Customer Svc/Dept Leader directs and supervises the day-to-day functions and activities of the Front-end department. The role is responsible for implementing department best practices, goals, and standards; supporting the Customer 1st strategy; and helping create a safe, clean environment that encourages customers to return. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety while promoting teamwork and excellent customer service.

The position also oversees Front-end operations, associate scheduling and coaching, cash controls and records, inventory processes, promotional activity, and department expenses and financial results. The role requires compliance with food safety requirements, safety procedures, applicable laws, and company guidelines. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Retail or customer service experience.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward company and store goals.
• Create a welcoming customer environment by answering questions about products and making suggestions based on knowledge of products sold in the department and store.
• Monitor and control department supply expenses and other expenses.
• Manage cash control, sales and cash items, and store records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management with the department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
• Develop and implement a department business plan and create and execute sales promotions with store management.
• Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and report discrepancies.
• Schedule price changes and update shelf tags and promotional signs.
• Plan, organize, and supervise inventory processes; train department associates on inventory, stocking, and Computer Assisted Ordering.
• Follow food safety regulations and guidelines.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
• Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Oversee efficient operations and activities of the Front-end department.
• Comply with local, state, and federal laws and company guidelines.
• Assist management in supervising and coaching Front-end associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed