Customer Svc/Dept Leader

Kroger•North Ogden, UT

About The Position

The Customer Svc/Dept Leader directs and supervises the Front-end department’s day-to-day functions and activities. The role is responsible for delivering an outstanding customer experience, maintaining a safe and clean environment, and carrying out departmental best practices, goals, and standards. The leader models the company’s core values and supports associates in providing excellent customer service. The position oversees Front-end operations, staffing, cash controls, sales and cash records, inventory processes, promotional activities, expenses, and departmental financial results. It also supports the training, supervision, and coaching of associates while ensuring compliance with safety requirements, food safety regulations, applicable laws, and company guidelines. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and foster teamwork to achieve company and store goals.
Create a welcoming customer environment by answering questions about products throughout the store, maintaining product knowledge, and making suggestions.
Monitor and control departmental supply expenses and other expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan and create and execute sales promotions in partnership with store management.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about items requiring repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Oversee efficient operations of all Front-end functions and activities and comply with local, state, and federal laws and company guidelines.
Assist management in supervising and coaching Front-end associates.