CUSTOMER SVC/CLERK

The Kroger Co.•Broomfield, CO

2d•$19 - $26

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns and identifying opportunities to improve operations and the shopping experience. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Work as part of a team to support customer satisfaction and a pleasant working and shopping environment. The role oversees front-end operations, helping meet or exceed sales, profit, and labor goals through cost control, labor efficiency, customer service, and shrink control. It maintains front-end cleanliness, maintenance, and sanitation; establishes work priorities; and ensures prompt, accurate checkout in accordance with company policies and applicable laws and regulations. The position trains, monitors, and coaches associates on front-end procedures, supports service operations management in their absence (excluding hiring and discipline), and performs checkout and bookkeeping tasks. It also assists with front-end functions and reinforces food safety, sanitation, and safety requirements.

Requirements

High school diploma or GED.
Six months of related experience or training, or an equivalent combination of education or experience.
Effective interpersonal and customer service skills.
Good math skills, including the ability to add, subtract, multiply, and divide.
Sound judgment and decision-making skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Ability to work in a fast-paced environment.
Good oral and written communication skills.

Nice To Haves

Familiarity with Microsoft Office Word and Excel.

Responsibilities

Provide friendly, efficient customer service with sincerity, patience, and respect, and thank customers for their business.
Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Anticipate customer needs, answer questions, and resolve issues in a timely manner to strengthen customer loyalty.
Identify and communicate opportunities to improve operations and the shopping experience.
Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control.
Maintain front-end cleanliness, maintenance, and sanitation, and determine work priorities and task lists to maintain adequate front-end conditions.
Ensure prompt and accurate customer checkout and ensure front-end associates follow company policies and applicable local, state, and federal laws and regulations.
Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling; scanning error procedures; and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator.
Provide backup coverage for the service operations manager when absent, excluding hiring and discipline.
Maintain knowledge of checkout transaction policies and procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
Operate scanners, registers, scales, and check approval machines according to company standards.
Assist with front-end functions such as checkout transactions, stocking, bagging, cart collection, and cleaning.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
Perform the essential functions of the position with or without reasonable accommodation.