Customer Svc/Clerk

Kroger • Surprise, AZ

3d

About The Position

Deliver a high level of service and an excellent customer experience by resolving customer concerns. Identify and communicate opportunities to improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role supports front-end operations, customer checkout, and related store functions. It includes helping maintain a pleasant, clean, safe, and efficient shopping environment; coaching associates on front-end policies and procedures; and providing backup coverage for the service operations manager in their absence, excluding hiring and discipline.

Requirements

• High school diploma or GED.
• Six months of related experience or training, or an equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills, including the ability to add, subtract, multiply, and divide.
• Sound judgment and decision-making skills.
• Friendly, approachable, outgoing demeanor and ability to work as a team player.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.

Nice To Haves

• Familiarity with Microsoft Word and Excel.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient service, showing sincerity, patience, and respect in customer interactions and thanking customers for their business.
• Greet customers throughout the store and assist them by escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
• Anticipate customer needs, communicate effectively, respond to questions, and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front-end operations to meet or exceed sales, profit, and labor goals through cost control, labor efficiencies, excellent service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation.
• Determine work priorities and task lists to maintain adequate front-end conditions.
• Ensure prompt, accurate customer checkout and that front-end associates follow company policies and applicable local, state, and federal laws and regulations.
• Train, monitor, and coach associates on front-end policies and procedures, including product, tender, and coupon handling, scanning error procedures, and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide backup coverage for the service operations manager in their absence, excluding hiring and discipline.
• Maintain thorough knowledge of checkout transaction policies and procedures, operations, and bookkeeping; complete voids, refunds, daily exception reports, cash tender pickups, coin canister exchanges, and till and coupon audits according to company standards.
• Operate equipment such as scanners, registers, scales, and check approval machines according to company standards.
• Assist with front-end functions such as checkout transactions, stocking, bagging, cart collection, and cleaning.
• Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management; report illegal activity.
• Perform the essential job functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED