Customer Support

DH Pace • Olathe, KS

10h • Onsite

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. is growing and aspires to hire Full-time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company! The available work schedules are: Tuesday to Saturday 1:00 PM-10:00 PM, Sunday to Thursday 1:00 PM-10:00 PM, Friday to Monday 11:00am-10:00pm.

Requirements

• High school diploma or GED required
• Two (2) years of customer service experience, or administrative work preferred
• Must be able to work independently with little supervision
• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
• Excellent verbal and written communication skills
• Must be proficient with technical applications, including Microsoft Office Suites

Responsibilities

• Triage incoming calls from customers that require service/sales.
• Work with the customer to understand their need and schedule the appropriate service.
• Promote all products and services
• Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
• Represent the company in a professional manner with good customer service and verbal communication skills
• Maintain and promote a positive attitude toward customers regardless of the circumstances
• Other responsibilities as assigned

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED