Customer Support

Dover Corporation•Tulsa, OK

1d•Onsite

About The Position

SWEP ensures efficient heat transfer where less means more. Since 1983, millions of our innovative brazed plate heat exchangers have been integrated into HVACR and industrial applications worldwide, enhancing the quality of life for billions of people. Our expertise in sustainable energy use has grown SWEP into a global company with more than 1,100 employees, five production sites and a presence in 50 countries. As part of Dover Corporation, we help redefine what is possible within the Climate & Sustainability Technologies segment. Make a difference. Visit swepgroup.com. Provide customer service, managing incoming inquiries and handle orders for customers, covering the process from received purchase order through receipt of payment.

Requirements

High School Diploma. Some college or degree preferred
Experience in providing service in a business to business environment.
Strong MS Office skills

Nice To Haves

Ability to work under pressure, meet deadlines and handle multiple and competing priorities.
Good team work spirit and excellent communication skills.
Service-minded, flexible and proactive with analytical and administrative skills
Determined, focused on results, and goal oriented
Ability to self-motivate and work independently

Responsibilities

Handle orders and provide customer service, from customer inquiry, against existing quote/contract/price list through dispatch/invoice to payment information internally and to the customer including but not limited to:
Set up and maintain customer data and records, such as customer information, delivery addresses, customer part number cross references, specific customer labels, special shipping and packing instructions, special invoicing instructions
Communicate, provide and maintain information to the customer through external customer platforms/supplier portals
Identifying customer needs, resolve issues, build and nurture customer intimacy
Securing the best supply solution for the customer, negotiate improved delivery dates with production, split orders to accommodate customer demands, assess need for express transport, monitor customer stock levels in warehouses, coordinate needs with Logistics
Manage financial matters on debt collection, overdue balances and provide information to Finance about agreed settlement dates
Handle corrections on credit and debit notes to correct deviances and issue compensation for claims
Register and handle all filed claims and act as customer’s primary point of contact throughout the claim process.
Handle and coordinate periodic price revisions, from received information regarding valid Rf factor for respective account, through recalculation of price list/quote, distribution internally and update of order backlog in ERP.
Handle customer forecasts, including entry in internal systems, analysis of received data and coordination and information of changes in volumes, both internally and with customer.
Follow up stock agreement implementation, cooperate to deal with late stock.
Participate in logistics and order process improvement projects with plants and/or other regions
Provide support for general customer inquiries, such as drawing requests, KHK documentation, approvals etc.

Benefits

a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account
health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services