Remote Phones and Tickets Customer Support 05.26
About The Position
ModSquad is seeking Mod Contractors to join their network to provide customer support for multiple top-tier brands/clients across the globe. The role involves assisting and guiding customers to the right answers, solving concerns, and helping them understand and optimize the best use of a client's product or services. The clients are described as top-tier, hip, contemporary, and very current, with customers who expect the best service and support. Project gigs are available now and more are on the horizon. ModSquad has been reinventing the Customer Experience Services industry since 2007, offering customer support, content moderation, trust and safety, community management, and social media services to a wide range of companies, from startups to Fortune 500. They support over 50 languages in more than 90 countries and are primarily a remote company.
Requirements
- Phones and Tickets Customer Support background.
- Customer service-oriented.
- Ability to follow a written workflow.
- Available weekdays and weekends.
- Friendly tone.
- Willingness to adjust for feedback and help the team.
- Willingness to install MSQ security software and 2FA app on the phone.
- Dedicated laptop or desktop computer with Windows 10 or above.
- Quality headset.
Nice To Haves
- Work-from-home and flexible schedules.
Responsibilities
- Assist and guide customers to the right answers.
- Solve customer concerns.
- Act as a GPS for customers to understand and optimize the best use of a client's product or services.
- Follow a written workflow.
- Adjust for feedback and help the team.
- Take shifts whenever the project is in need of people.
Benefits
- Flexible scheduling.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
