Customer Support Phones - English/Spanish Bilingual 05/26
ModSquad
•Remote
About The Position
ModSquad is seeking skilled Customer Support professionals to join their team and work with top-tier global brands. This role offers the opportunity to work remotely with flexible scheduling, assisting customers with inquiries, resolving concerns, and guiding them on product or service usage. The company works with well-known, contemporary brands whose customers expect excellent service. Project hours are available now, with more on the horizon. This is a contract position with a commitment of 10 hours per week for 90 days, as needed. Orientation begins May 18, 2026.
Requirements
- Professional English proficiency.
- Spanish language skills.
- Professional demeanor.
- Customer service-minded.
- Good de-escalation skills.
- Quiet place to receive phone calls.
- Dedicated laptop or desktop computer with Windows 10 or above.
- Quality headset.
- Quiet workspace to take calls.
- Willingness to install MSQ security software and 2FA app on the phone.
Nice To Haves
- Previous phone experience.
Responsibilities
- Assist and guide customers to the right answers.
- Solve customer concerns.
- Act as a guide for customers to understand and optimize the best use of a client's product or services.
Benefits
- Flexible scheduling
- Work remotely
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
