Customer Support, Valuations
FCT•Oakville, ON
•CA$50,470 - CA$60,640•Hybrid
About The Position
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
Requirements
- 1 year Customer Service – phone or in person
- 1 year experience in Title Insurance, Real Estate or Residential Lending
- 1 year Data entry
- Post-Secondary education or equivalent work experience
- Excellent communication skills, written and verbal in English and French (would be an asset)
- Intermediate level proficiency (Word and Excel)
- Team player who can work with minimal supervision
- Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving
- Availability to work between the hours of 8 am and 9 pm EST Monday to Friday. (7.5 hrs./day)
- Ability to work independently and consistently meet strict deadlines with accuracy and thoroughness
- Ability to deal with stressful situations while remaining calm and positive
Nice To Haves
- Excellent communication skills, written and verbal in English and French (would be an asset)
Responsibilities
- Communicate with internal/external customers via multiple mediums with accuracy and professionalism
- Communicate decisions and information as well as manage daily Service Levels
- Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience
- Perform back office tasks as required to complete the client interaction
- Educate customers on processes, ordering platforms and the various products FCT offers
- Review existing transactions and address and inform customers on any issues relating to their specific files, escalating when necessary
- Keep up to date on all policies, procedures, practices including department policies/practices and the Companywide best practices
Benefits
- Employee and Family Assistance Program (EFAP)
- Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays
- Generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities
- Charitable donation matching
- Employee recognition programs
- Referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
