Customer Support -UK Based

The job overview for this position is to support clients at a fast-growing and constantly changing SaaS company. The ideal candidate should have a passion for technology or software systems, excellent communication skills, and be highly organized. They should also be a critical thinker, self-starter, and have a desire to learn and grow. The role requires troubleshooting technical issues related to ecommerce syndication and providing solutions or escalating to Tier 2 support as necessary. The candidate should have customer service or technology experience, as well as proficiency in Microsoft Office Suite.

• Respond to incoming customer inquiries via support system, email, and chat, with a focus on supporting customers with their data and content syndication needs.
• Troubleshoot technical issues related to ecommerce syndication, and provide solutions or escalate to Tier 2 support as necessary.
• Maintain accurate records of customer interactions and transactions related to ecommerce syndication in the CRM system.
• Keep up-to-date on product knowledge and company policies related to data and content syndication.
• Collaborate with other teams, including our Data M

• UK based candidates preferred
• Intermediate level of seniority
• Industry: Information Technology and Services/Computer Software
• Location: Remote/Work from home with travel to company/customer location if needed
• Hours: Aligned to UK shift 9am to 6pm BST
• Aptitude and/or passion for technology or software systems
• Excellent communication skills
• Highly organized
• Critical thinker
• Self-starter
• Desire to learn and grow
• Efficient
• Quick learner
• Ability to multi-task
• Ability to adapt and change with the needs of the team/company
• Customer service or technology experience (Required)
• Microsoft Office Suite experience (Required)
• Salesforce experience (Preferred)
• Stable, reliable internet service
• A quiet, dedicated workspace

• Remote/Work from home with travel to company/customer location if needed
• Aligned to UK shift 9am to 6pm BST
• Stable, reliable internet service
• A quiet, dedicated workspace
• Training and support provided
• Opportunities for growth and learning
• Collaborative work environment
• Supportive and friendly team
• Upselling opportunities
• Industry knowledge and development updates
• Diversity and inclusion-focused organization