Customer Support Technician

Bureau Veritas • Kingston, ON

10d • Onsite

About The Position

Bureau Veritas is a global leader in testing, inspection, and certification (TIC) services. As an accredited certification body, Bureau Veritas attests that management systems, services, and personnel comply with specific standards. We offer tailored services across multiple sectors, including Buildings and Infrastructure, Agri-Food, Automotive and Transport, Marine and Offshore, and Power and Utilities. Our services include laboratory and on-site analyses to verify that products and commodities meet required properties, standards, and regulations. Bureau Veritas is a “Business to Business to Society” company aiming to foster trust among businesses, public authorities, and consumers. We integrate sustainability into our core strategy, offering services that help clients navigate challenges related to safety, environmental protection, social responsibility, and product or service quality throughout the supply chain.

Reporting to the Sample Logistics Manager, Eastern Canada, we are hiring a Customer Support Technician to join our Kingston Service Centre. As our new Customer Support Technician, you will play a critical role in ensuring environmental samples move efficiently and accurately from client intake through to laboratory processing. Acting as the first point of contact for clients and the connection between customer service, logistics, and laboratory operations, you will receive and process samples, maintain accurate documentation, coordinate shipments, and ensure every submission meets regulatory and quality requirements. Your work will directly support the integrity of our testing processes while delivering a professional and responsive experience for our clients.

This is an existing full-time, onsite role based in our Kingston location working Monday to Friday from 8:30 a.m. to 5:00 p.m.

Requirements

• Customer focus: enjoy building positive relationships and take pride in providing responsive, professional service.
• Attention to detail: highly organized and understand the importance of accuracy when handling documentation, entering data, and processing samples.
• Ability to manage multiple priorities while maintaining quality and meeting deadlines in a fast-paced environment.
• Problem-solving skills: can identify issues, think through solutions, and know when to escalate concerns.
• Sound judgment, a positive attitude, and a commitment to finding the best outcome for clients and the team.
• Collaborative mindset: enjoy working as part of a team and build strong relationships across functions.
• Adaptable and dependable, ready to support colleagues wherever needed.
• Comfortable using computer applications such as Microsoft Office.
• Ability to quickly learn new systems and processes, including laboratory information management systems (LIMS).
• Ability to safely perform the physical aspects of the role, including lifting and moving sample containers weighing up to 40 pounds.

Nice To Haves

• Training in laboratory processes, quality systems, and Transport of Dangerous Goods certification will be provided.

Responsibilities

• Receive and process client samples, ensuring they are documented and entered into our Laboratory Information Management System (LIMS) accurately and within required timelines.
• Review Chain of Custody documentation and verify sample requirements.
• Organize, prepare, and redirect samples based on testing requirements, communicating priority submissions and short holding times to laboratory teams.
• Coordinate with courier providers and internal stakeholders to ensure efficient sample movement.
• Greet clients, respond to inquiries, prepare bottle orders, and provide knowledgeable, responsive support throughout the sample submission process.
• Follow established quality systems, standard operating procedures, and safety protocols.
• Monitor equipment and maintain inventory.
• Support health and safety initiatives.
• Obtain and apply Transport of Dangerous Goods certification to support the safe handling and transportation of samples.
• Collaborate with Customer Service, Business Development, Sample Logistics, and Laboratory Operations to support daily activities, share information, and identify opportunities to improve processes and service delivery.
• Provide support to related operational areas as needed.

Benefits

• Purpose: Your work supports testing that helps protect public health, the environment, and communities.
• Variety and collaboration: Interact with clients, coordinate with courier services, and work closely with various teams, gaining broad exposure to the end-to-end testing process.
• Growth and stability: Join a global leader in TIC, with opportunities for continuous learning and skill development.
• Training in laboratory processes, quality systems, and Transport of Dangerous Goods certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed