Customer Support Technician I

Motorola Solutions•Utah, US Offsite, IN

4d•$55,000 - $60,000•Remote

About The Position

Motorola Solutions is seeking a Customer Support Technician I to join their Flex Support team. In this role, you will empower customers by maintaining vital communication systems. You will analyze technical challenges, resolve system issues, and ensure seamless operational continuity across critical environments. This position offers a culture where you can pursue your potential, innovate, and perform meaningful work where safety starts with you. A Bachelor's degree or equivalent practical experience is welcomed.

Requirements

Technical Troubleshooting to analyze and resolve issues spanning operating systems, network protocols, and software applications.
System Environments to support proprietary solutions within Windows and Linux platforms.
Ticketing Systems to manage, document, and oversee incident resolution through service desk tools.
Customer Service to deliver responsive, high-quality assistance while maintaining user satisfaction.
Team Collaboration to partner across technical teams on issue escalations and knowledge sharing.
High School Diploma
2+ years of experience in Technical Support
Ability to obtain background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice To Haves

Relevant IT certifications such as CompTIA A+, Network+, or ITIL framework familiarity.
Experience with cloud platforms, remote support tools, or scripting languages.
Experience with AI-enhanced productivity tools.

Responsibilities

Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues.
Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems.
Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams.
Create knowledge base documentation for common technical issues to assist in building internal resources.
Oversee issue tracking to help to ensure rapid resolution and deliver high user satisfaction.