Customer Support Technician

OPUS IVS INC • Dexter, MI

6d • Onsite

About The Position

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission. Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology. The Customer Support Technician works directly with customers to program vehicle electronic control units (ECUs).

Requirements

• High School and successful customer service experience
• Strong Windows Operating System Familiarity
• Microsoft Office familiarity
• Superior customer service skills
• Strong problem-solving capabilities
• Ability to communicate effectively both verbally and in writing with customers
• Ability to multi-task

Nice To Haves

• OE/Dealer level diagnostic and programming experience
• Automotive Repair experience/education
• ASE Certification(s)
• Call Center experience
• Familiarity with SLAs and meeting Metrics
• Familiarity with pre/post scanning of automobiles
• Collision automotive experience
• Bilingual a plus but not required

Responsibilities

• Programming Vehicle ECUs correctly
• Address any concerns or issues customers may have regarding ECU programming
• Positive position the value of the solution(s) provided
• Meet team KPIs and daily call volume expectations
• Assist colleagues with programming as needed
• Other duties as assigned

Benefits

• Competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Competitive paid time off package
• Paid holidays
• Floating holidays
• Comprehensive benefits package, including medical, dental, and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED