Customer Support Supervisor

Toromont Cat

62d•$78,705 - $98,380•Onsite

About The Position

Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. As a Customer Support Supervisor, YOU will experience: Working within one of the safest organizations in the industry where your safety and well-being are our most important priority Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success Competitive total rewards including: wages, benefits, and premiums (as eligible) An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

Requirements

Minimum post-secondary education
3-5 years of experience in operations management/supervisor

Responsibilities

Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
Generate and present monthly reports including maintenance and production fleet performance reports
Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
Lead and take part in all meetings related to health and safety and product management