Customer Support Supervisor

Toromont Cat • Greenstone, ON

17h • CA$78,705 - CA$98,380 • Hybrid

About The Position

Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers.

Requirements

• Minimum post-secondary education
• 3-5 years of experience in operations management/supervisor

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Motivate and develop Technicians and other team staff to achieve personal and team performance objectives as aligned to Regional and Corporate goals and established plans to ensure service key indicators are met
• Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
• Generate and present monthly reports including maintenance and production fleet performance reports
• Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
• Provide input on capital expenditure requirements, operating policies, communication and projects for Regional Operations
• Lead and take part in all meetings related to health and safety and product management

Benefits

• performance-based or discretionary bonuses
• remote site premium
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree