Customer Support & Success Assistant (Remote | Part-Time)

The Sales Centre co

13d • Remote

About The Position

We are looking for a proactive and technically minded Customer Support & Success Assistant to join a rapidly growing software business. This role is ideal for someone who enjoys problem-solving, troubleshooting technical issues, and helping customers get the most out of a software platform. The primary focus of this role will be technical customer support and customer success. You’ll assist users with platform-related issues, troubleshoot problems, guide customers through solutions, and help ensure a smooth and positive customer experience. As the business continues to grow, we are also implementing support systems, knowledge bases, and AI-driven support tools, so we’re looking for someone comfortable working with technology and support software.

Requirements

• Previous experience in a technical customer support or customer success role
• Strong troubleshooting and problem-solving abilities
• Comfortable learning and working with software platforms
• Excellent written and verbal communication skills
• Experience using support platforms such as Zendesk, Fin, Intercom, or similar
• Ability to explain technical concepts in a simple and user-friendly way
• Strong attention to detail and ability to work independently

Nice To Haves

• Experience with GoHighLevel SaaS or property software experience
• Experience implementing support systems, AI support tools, or knowledge bases

Responsibilities

• Provide technical support to customers using the platform
• Troubleshoot and resolve platform-related issues
• Assist customers with navigating and understanding system functionality
• Escalate more advanced technical issues where necessary
• Help maintain high customer retention and satisfaction
• Assist in building support documentation and knowledge bases
• Work alongside AI support tools and support automation systems
• Identify recurring customer issues and suggest process improvements

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed