Customer Success / Support

Clearstream • Pensacola, FL

4d • Hybrid

About The Position

Clearstream is a communication software for churches, with a web-based texting and email app used by over 10,000 churches. The team is small, currently 17 people, emphasizing the vital role each member plays. The company culture is friendly and fun, yet detail-oriented and hard-working, with a strong belief in work/life balance and a year-round 4-day workweek. Customer support is considered a central part of the product, characterized by knowledgeable staff, short wait times, no chatbots or AI, no up-selling, and no red tape. The focus is on helping churches with real people, maintaining a great reputation in the church space.

Requirements

• At least 2 years of customer service experience.
• Excellent communication skills, both written and verbal, with the ability to simplify technical concepts.
• Highly personable and empathetic.
• Humble and teachable.
• Typing speed of > 60 wpm.
• Familiarity with church culture and communication needs.
• Must include a 1-2 minute video with the application explaining why you would be a good fit.

Responsibilities

• Handling fast-paced live chats with customers to assist with setup, troubleshoot issues, and answer questions, as well as chatting with non-customers (leads).
• Taking Zoom and phone calls to guide customers through their accounts, troubleshoot issues, and answer questions.
• Communicating complex technical concepts in a simple and easy-to-understand manner.
• Emailing customers on a small scale.
• Staying humble and receptive to feedback, demonstrating teachability and a commitment to continuous learning.
• Recording customer education videos (if comfortable on camera).

Benefits

• 99% company-paid, high-quality, premium healthcare coverage through Blue Cross Blue Shield.
• 75% company-paid coverage for all dependents.
• 100% company-paid vision, dental, and life insurance.
• 5% matching 401(k).
• Gym stipend.
• Phone stipend.
• 5 days PTO (1.25 weeks) in year one, moving to 10 days (2.5 weeks) in year two.
• 5 days paid sick time (1.25 weeks).
• Paid parental leave (10 weeks maternity, 4 weeks paternity).
• Annual Christmas bonus.
• Annual compensation review.
• Minimal working hours the week of Christmas/New Years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed