Customer Support Specialist
About The Position
Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team. Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work. This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You’ll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.
Requirements
- Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)
- Bachelor’s degree preferred
- Familiarity with tech tools and data spreadsheets is ideal
- Strong attention to detail, accuracy, organization, and follow-through
- Ability to learn new software platforms quickly and clearly explain product functionality to customers
- A positive, motivated, and team-oriented attitude
- Preference for candidates interested in growing with Promoboxx long term
Nice To Haves
- Can get you in the door of a SaaS company even without tech/SaaS job experience
- ACTUALLY values work/life balance
- Fosters a collaborative learning environment
- Consistently promotes from within
- Is fully remote
Responsibilities
- Monitoring the Support inbox, responding to customer emails, and returning phone calls
- Learning the Promoboxx platform and becoming a product expert
- Answering general questions about platform functionality and best practices from internal members
- Conducting 1:1 Zoom trainings with users
- Updating account and brand network data (involves some basic data work)
- Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns
- Assisting with additional team projects as needed
Benefits
- Base compensation of a yearly salary paid twice monthly
- Health benefits
- Stock options
- 401(k) match program
- Remote work environment
- Unlimited flexible PTO
- Relaxed, fun, and collaborative team culture
- Experienced leadership invested in your success
- Opportunity for career advancement
- Employee rewards program
- Professional development opportunities
- Promoboxx swag
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
