Customer Support Specialist

A Family of Brands•Minneapolis, MN

10d•Onsite

About The Position

Champion Window is hiring an on-site Customer Support Specialist to address customer support concerns and maintain customer and job records throughout installation and service. The role includes scheduling warranty appointments, ordering parts, communicating with customers, processing payments, and supporting service and accounts receivable operations. This is not a remote position. The pay range is $19.00 to $21.00 per hour.

Requirements

High school diploma or GED equivalent.
Able to communicate clearly, verbally and in writing.
Service-oriented team player with high energy, able to multitask, work independently, and work well with others.
Excellent work ethic, solid attendance record, and attention to detail.
Excellent written and oral communication skills, including phone skills.

Nice To Haves

Five years of customer support experience preferred.
Experience in the home improvement industry is a plus.
Customer service and multi-phone-line experience is helpful.

Responsibilities

Answer incoming customer support concerns and promptly return messages by phone, text, and email.
Make outbound calls to provide customers with installation and service status updates.
Schedule warranty appointments for the Service Department.
Enter and maintain customer records and job-related information in the CRM database.
Provide work orders to the Service Measure Tech daily.
Audit orders for accuracy after confirmation is uploaded.
Generate and distribute Uninstalled and Accounts Receivable reports before scheduled meetings.
Provide support for PSG/CSC for assigned divisions.
Manage routine customer concerns, help facilitate escalated concerns, and ensure timely resolution.
Process electronic credit card and check payments.
Assist with receiving products in the CRM database and/or F&O.
Support assigned divisions in accounts receivable collections and management.
Perform other duties as assigned.