Customer Support Specialist

restb.ai • Reno, NV

12d

About The Position

The Customer Support Specialist handles day-to-day special requests for Clear Capital valuation products and builds relationships with customers. The role focuses on providing prompt, sincere support, resolving customer issues, and helping customers’ businesses run more smoothly. The specialist responds to priority requests, assists with customer implementation and order completion, and coordinates with other departments to ensure customer needs are met.

Requirements

• Excellent verbal and written communication skills.
• Proficiency in MS Excel and ability to manipulate large spreadsheets of data.
• Demonstrated strong work ethic.
• Ability to identify patterns and trends and proactively implement changes as needed.
• Ability to work as part of a team to handle day-to-day volume and spikes in volume.
• Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects.
• Ability to work overtime when needed.

Nice To Haves

• Quality Assurance experience.
• Prior customer service experience.
• Experience working on Commercial and/or Quality Assurance teams.

Responsibilities

• Foster positive customer relationships through day-to-day interaction.
• Respond to high-priority voice and email requests.
• Provide status updates on orders.
• Support customer implementation.
• Correct products returned by customers.
• Facilitate order completion.
• Work with other departments to process workflow and ensure customer needs are met.

Benefits

• Company profit-sharing bonus program.
• Communication stipends.
• Referral bonuses.
• Comprehensive medical insurance.
• Dental insurance.
• Company-paid vision insurance.
• 401(k) retirement plan with employer match.
• Voluntary life and AD&D insurance options.
• Voluntary supplemental insurance for accident, critical illness, and legal services.
• Paid time off (PTO) and paid holidays.
• Employee assistance and wellness programs.
• Company-paid short-term disability coverage.
• Company contributions to health savings funds for participants in the high-deductible health plan.
• Company-paid access to Galileo virtual primary care and Rula virtual mental health resources.
• Anniversary Program recognizing employee milestones and tenure.
• Career and skill development resources.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed