Customer Support Specialist
About The Position
Build your best future with the Johnson Controls team As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive wages Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities Outstanding resources with encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written. Part of your day-to-day tasks include:
Requirements
- Problem solving
- Proactive
- Agile – work in fast paced environment with quickly changing priorities
- Able to manage tasks effectively
- Active Listening skills
- CRM experience with Salesforce.com, SAP and JD Edwards
- Attention to detail
- Microsoft Office Suite
Nice To Haves
- Bilingual a plus.
Responsibilities
- Handle customer complaints
- Review and close disputes with collections team.
- Follow up and coordinate internal resolution to customer complaints
- Handle RMAs/credits
- Manage cases in Salesforce.com
Benefits
- Competitive wages
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- Outstanding resources with encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
