Customer Support Specialist

1stdibs.com • Denver, NY

8h • Hybrid

About The Position

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests. 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM local time

Requirements

• 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
• Strong time management skills and the ability to prioritize
• Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
• Always thinking about the department/company goals and always willing to step up and help out
• Experience with SalesForce and/or other CRM systems

Nice To Haves

• Luxury goods experience a strong plus
• Bi-lingual in French, Spanish, Italian or German is a plus but not required

Responsibilities

• Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
• Resolve customer issues using critical thinking and customer support skills
• Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
• Support Sales and Account Managers with all aspects of their customer and dealer relationships
• Communicate procedures, policies and effectively manage expectations
• Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

Benefits

• Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions.
• Health plan includes gender affirmation and infertility care.
• Flexible PTO (generally expect employees take around 15 days/year).
• Ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible.
• Option to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely.
• Fully paid wellness benefits, including One Medical membership and WellHub.
• Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss.
• Company match of donations to 501c3 charities, up to $250/year.
• Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed