Customer Support Specialist
About The Position
Early Career role with lots of growth potential! Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility. If you love interacting with all types of people, enjoy trying to solve problems, and have a knack for engaging with customers then you will be perfect for our clients! We are looking to add experienced, energized, and enthusiastic new team members who like the challenge of working in a fast-paced environment. Formal training is provided for this remote full-time, hourly nonexempt position. This role offers an excellent career growth path. New Grads Welcome!
Requirements
- Bachelor’s degree or Associates Degree preferred
- Reliable Internet Service Provider
- Excellent communication skills
- 0- 5 years exp in customer service-related role
- Tech savvy
- Salesforce exp a plus!
Nice To Haves
- Passion for technology and helping people
- Strong verbal and written communication skills
- Excellent communication skills with the ability to build quick rapport
- A people person. Must be able to control a conversation and be personable
- Enjoy working directly with customers in a fast-paced environment
- Logical, analytical, and problem-solving skills
- Ability to learn new software/ hardware and adapt to changes in technology
- A self-starter that can work independently and as a team member
- Ability to multi-task
- Has great time management skills
- Beauty Industry Knowledge a plus
Responsibilities
- Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
- Troubleshoots product and training related questions.
- Support and training are provided to clients via phone, email, and live chat.
- Embrace active listening skills to understand and advocate for our customer’s needs.
- Document the issue in Salesforce and offering a resolution, so our clients are successful.
- Stay up to date on Meevo product knowledge and internal business processes.
- Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.
Benefits
- Paid Time Off (PTO) and Holidays
- Generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day!
- Ten (10) paid holidays throughout 2025
- Five (5) paid sick days
- One (1) personal day
- Subsidized Medical, Dental, and Vision plans
- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Short-Term and Long-Term Disability insurance
- 401(k) Retirement Plan
- 100% match on up to 4% of your contributions to the 401(k) plan
- Unlimited access to Udemy’s online courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
