Customer Support Specialist

NTN Bearing Corporation•Schaumburg, IL

3d•$22 - $26•Hybrid

About The Position

NTN Bearing Corporation (NBCA) is seeking a Customer Support Specialist for their Schaumburg office. This role serves as the primary point of contact for customers and involves a training period in a "Solutions" role to support Industrial Aftermarket Sales. The Customer Support Specialist will manage and handle post-order customer issues, including returns, payment disputes, credits, debits, and order discrepancies (receiving and pricing). Internal support duties include purchase order entry, resolving EDI issues, managing reports, and customer account management.

Requirements

Bachelor’s Degree preferably in business - one to five years in related experience; or five to eight years of related experience or some equivalent combination
Demonstrated proficiency with the ability to engage and diffuse dissatisfied customers
Professionally represent the customer when interacting with other departments
The ability to work independently and as a member of the team
Comprehensive product knowledge with a firm understanding of where to go to find solutions
Strong written and verbal communication skills
Effective organizational and time management skills with the ability to multi-task
Previous experience with ERP System, JD Edwards experience is a plus.
Intermediate Excel and Word Skills

Nice To Haves

JD Edwards experience

Responsibilities

Provide quality service to customers
Expedite and work to fill back-orders as well as orders placed at lead time
Respond to inventory inquiries and support inside Sales
Successfully interchange product, process and manage purchase orders
Support our customers by successfully answering live chats on DOL (Distributor-On-Line)
Support our customers by successfully answering calls in the IAM CR queue
Submit credit/debit requests and return bearing authorizations (RBA’s)
Investigate and close payment disputes (PD’s)
Submit and close WHD’s (warehouse discrepancies)