Customer Support Specialist
About The Position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Customer Service Specialist THE ROLE: The Customer Service Specialist will be responsible for supporting order management, billing, sales, and customer communication as a key member of our Customer Service team. In this role, the incumbent will demonstrate the ability to succeed in a fast-paced, fluid environment, while ensuring that operational initiatives are met. We offer a full benefits package to include Paid Time Off (PTO), health, dental, vision, investment savings plan, and additional miscellaneous benefits.
Requirements
- Must be 18 years of age or older.
- High school education or GED.
- 1+ years of order management, customer service, or account management experience.
- Experience with billing, invoicing, quoting, or related tasks.
- Strong computer skills, including Microsoft Office Suite.
Nice To Haves
- Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools.
- Excellent organization, follow‑through, and problem‑solving abilities.
Responsibilities
- Respond promptly and professionally to customer inquiries across multiple channels, building strong, trusting relationships.
- Process orders ranging from quick‑ship to complex, long‑cycle orders, maintaining accurate order details and proactively following up on backlog.
- Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
- Maintain complete and organized virtual customer files.
- Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
- Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
- Support the sales team with documentation, updates, and customer insights.
- Assist with internal process improvements and cross‑functional collaboration.
- Support workflow accuracy, efficiency, and positive customer outcomes.
- Perform all other tasks, as directed.
Benefits
- Paid parental leave, maternity support, and fertility benefits
- Flexibility and hybrid work options where applicable
- Health, dental, and vision insurance from day one
- Emotional health and wellness programs and Volunteer program (Watermark)
- Paid time off (PTO)/Flexible time off (FTO) and paid holidays
- Career development, advancement, tuition reimbursement, and student loan forgiveness
- Generous retirement savings plan with company contribution
- Employee recognition and discount programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
