Associate/Experienced Customer Support Specialist

Boeing•Dallas, TX

6d•Onsite

About The Position

Boeing Distribution Systems and Components is looking for an Associate /Experienced Customer Support Specialist to join their team in Dallas, TX. This role involves creating, maintaining, and advancing customer relationships, understanding customer culture and business strategies, and interacting with customers and internal partners through various communication channels. The specialist will be responsible for customer account health, providing world-class customer support, collaborating with customers to determine needs and recommend solutions, and developing and delivering presentations. They will advise customers on order status, changes, or improvements, follow up on account-related issues, and utilize multiple Boeing systems in a fast-paced environment. The role also includes responding to customer inquiries about Boeing products, services, processes, and operations, facilitating delivery problem resolution, and entering, tracking, monitoring, and coordinating customer material and delivery requirements. Additionally, the specialist will coordinate collection and processing, analyze supplier and/or customer data regarding spare parts ordering and delivery, analyze customer spare parts requirement inquiries, facilitate responses, resolve delivery problems, and monitor and share key performance metrics with customers and internal partners.

Requirements

2 or more years of related work experience
1+ years of experience developing presentations for and presenting to executive leadership
Ability to manage multiple and competing priorities
Ability to work and collaborate cross functionally across multiple organizations
Ability for minimal travel domestically and internationally
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

5 or more years of related work experience
Experience in the Aerospace industry
SAP knowledge
Engineering / Technical experience
Account management, customer support experience

Responsibilities

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborate with customers to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Use multiple Boeing systems in a fast-paced environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors and share key performance metrics with customers and internal partners.
Interfaces with customers and internal Boeing resources.