Customer Support Specialist
About The Position
Uline is hiring a Customer Support Specialist at its Kenosha Branch. The role focuses on building customer relationships, providing solutions, and delivering customer service. The company provides hands-on training and ongoing support, along with the technology and tools needed to serve customers and support long-term career development. The position processes customer orders and account inquiries, makes product recommendations, answers product, pricing, and shipping questions, and helps customers use Uline’s website and online ordering. Customer interactions take place by phone, email, and chat. The stated pay is $27 to $32 per hour, with a $2 shift differential and significant growth and earning potential. The role is on-site.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
Nice To Haves
- Bachelor’s degree preferred.
- Prior customer service experience is a plus; training is provided for eager learners.
Responsibilities
- Process customer orders and handle account inquiries using company technology.
- Make product recommendations and recommend solutions that meet customer needs.
- Answer customer questions about products, pricing, and shipping.
- Build business relationships with customers by phone, email, and chat.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- On-site café with affordable daily meal options from local restaurants.
- On-site fitness center and walking paths.
- Clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
