Customer Support Specialist

ACME ELECTRIC MOTOR INC • Grand Forks, ND

3d

About The Position

Acme Tools is hiring a Customer Support Specialist in Grand Forks, North Dakota. Acme Tools is a family-owned retailer of tools and equipment, serving contractors, woodworkers, and do-it-yourselfers through retail locations and online sales.

The Customer Support Specialist answers customer calls and emails, provides information about product features and specifications, and processes orders. The role also handles post-sale support by providing order-status updates and tracking information and facilitating returns. The specialist works with other departments and manufacturers to resolve customer questions and concerns, keeps current on Acme Tools products through team activities and vendor training, and performs other assigned tasks.

This position is described as a full-time role of 40 hours per week. The posting highlights evenings, major holidays, and weekends off, while noting that occasional Saturday and overtime work may be required.

Requirements

• Prior customer service experience.
• Proficiency in active listening, technical skills, and problem-solving.
• Strong communication skills.
• Punctuality and flexibility for occasional Saturday and overtime work.
• Prompt and reliable attendance.

Nice To Haves

• Previous call center experience.
• Knowledge of the tool and equipment industry.

Responsibilities

• Answer incoming customer calls and emails.
• Provide information about product features and specifications.
• Process order information efficiently.
• Provide post-sale support, including order-status updates and tracking information.
• Facilitate returns when necessary.
• Communicate and collaborate with other departments and manufacturers to address customer inquiries and concerns.
• Stay up to date on Acme Tools products through team activities and vendor training.
• Take on other assigned tasks and opportunities as they arise.

Benefits

• 6 paid holidays.
• Employee discounts.
• Generous paid time off earned starting on the first day.
• Medical and dependent care flexible spending accounts.
• Traditional and Roth 401(k) plans with company matching.
• Company-paid group life insurance equal to 1x annual wages.
• Short- and long-term disability coverage.
• Full-time employees have access to medical, dental, vision, and other insurance options.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed