Customer Support Specialist

Uline • San Bernardino, CA

3d • Onsite

About The Position

Uline is hiring a full-time Customer Support Specialist at its California Branch in Ontario, California. The role focuses on building customer relationships, resolving inquiries, recommending products and solutions, and delivering friendly, customer-focused service. The position includes hands-on training and ongoing support, with opportunities to develop problem-solving and communication skills and grow with the company. Pay is $27 to $32 per hour, with a $2 shift differential. The work schedule is 1:30 PM to 10 PM, four weekdays and one weekend day. All positions are on-site.

Uline is a family-owned distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. New hires must complete a pre-employment hair follicle drug screening.

Requirements

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.
• New hires must complete a pre-employment hair follicle drug screening.

Nice To Haves

• Bachelor’s degree preferred.
• Prior customer service experience is a plus; training is provided.

Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using company technology.
• Answer questions about products, pricing, and shipping.
• Build business relationships with customers by phone, email, and chat.
• Understand customer needs and recommend suitable Uline solutions.
• Help customers use Uline’s website and online ordering.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Clean, modern facilities.
• First-class fitness center and nearby walking path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED