Customer Support Specialist - Automotive/EV

Labelmaster • Chicago, IL

44d • $20 - $24 • Hybrid

About The Position

Labelmaster is looking for a Customer Support Specialist to support customers purchasing specialized vehicle safety and compliance products. You'll work with customers, sales, operations, and logistics to ensure orders are processed accurately while delivering an outstanding customer experience. This position is ideal for someone with customer service experience who enjoys learning technical products and working in a fast-paced environment.

Requirements

• 1+ years of customer service experience
• Experience using CRM software
• Strong data entry and computer skills
• Microsoft Office experience
• Excellent communication skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment

Nice To Haves

• Automotive parts experience
• EV industry experience
• Order processing experience
• ERP or Dynamics 365 experience
• Product support experience
• Call center or customer support experience

Responsibilities

• Assist customers by phone and email
• Process customer orders accurately
• Answer questions regarding products, pricing, and availability
• Help customers identify compatible products for specific vehicles
• Track and resolve customer issues
• Escalate complex inquiries when needed
• Work with Sales, Operations, Logistics, Marketing, and Product teams
• Maintain customer information in CRM
• Meet customer service and response time goals
• Support continuous improvement initiatives

Benefits

• Hybrid work schedule
• Monday-Friday schedule
• Competitive hourly pay ($20-$24)
• Comprehensive benefits
• 401(k) with company match
• Paid holidays and PTO
• Stable, growing company
• Collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed