Automotive Customer Service & Business Support Specialist
About The Position
Wizard Cooling is a growing American manufacturer of high-performance aluminum cooling systems for classic, performance, custom, and specialty vehicles. We are looking for a Customer Service & Business Support Specialist who can become an important part of our team. This isn't a position where you'll spend 100% of your day answering phones. Approximately 75% of the position will focus on customer service, sales support, and helping customers find the right products. The remaining 25% is where we'd like to find out what you're especially good at. Maybe you have experience with CAD. Maybe you're great with data, websites, social media, photography, marketing, ERP systems, or something we haven't thought of yet. We have a growing company with plenty of areas where a talented person can make an impact.
Requirements
- Previous customer service experience
- Automotive knowledge
- Automotive parts experience
- Year/Make/Model application lookups experience
- Automotive catalogs and databases experience
- Performance or restoration vehicles experience
- Parts counters or automotive retail experience
- Dealership parts departments experience
- Aftermarket automotive companies experience
- Reading part numbers, specifications, drawings, or technical information
- Comfortable talking about cars
- Understanding automotive terminology
- Knowing how to research the correct part
- Friendly and professional on the phone
- Comfortable speaking with customers throughout the day
- Patient and willing to help customers solve problems
- Organized and detail-oriented
- Comfortable working with computers and learning new software
- Able to research an answer rather than simply saying, "I don't know"
- Interested in automobiles, manufacturing, or technical products
- Comfortable working in a small-company environment where people wear multiple hats
- Interested in learning new things and taking on additional responsibility
- Wants to contribute, not simply fill a seat
Nice To Haves
- CAD experience
- Data management skills
- Website management skills
- Social media skills
- Photography skills
- Marketing skills
- ERP system experience
Responsibilities
- Answering incoming customer phone calls
- Taking and entering customer orders
- Helping customers select the correct radiator, fan, or cooling-system components
- Assisting customers with navigating our website and finding products
- Providing order, production, and shipping status updates
- Responding to customer questions by phone and email
- Looking up automotive applications, parts, and specifications
- Communicating with our production and shipping teams to get customers accurate information
- Helping resolve order questions and customer service issues
- Maintaining accurate customer and order information
- CAD drawings
- Product documentation
- Basic design work
- Drawing organization
- Product development support
- Cleaning and organizing product data
- Maintaining automotive application information
- Managing spreadsheets and databases
- Improving product descriptions and specifications
- Maintaining website product information
- Creating social media content
- Photographing or filming new products
- Helping create Facebook and Instagram posts
- Email marketing
- Creating promotional materials
- Helping tell the story behind new Wizard Cooling products
- Adding and updating products
- Improving website navigation
- Maintaining vehicle/application data
- Basic web development
- SEO and product-page improvements
- Identifying ways to make it easier for customers to find the correct product
- ERP system maintenance
- Product and inventory data
- Process improvement
- Reporting
- Connecting information between sales, production, purchasing, and shipping
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
