Customer Service Support Specialist

Formica Group North America•Sharonville, OH

3d•Onsite

About The Position

We are looking for a detail-oriented problem solver to join our team as an Customer Service Support Specialist. The successful candidate will be enthusiastic, committed to servicing our customers promptly and professionally, and have a strong understanding of company policies, transactional processes, and product offerings.

Requirements

High School Diploma or GED required
2-5 years of data entry/customer service experience in a manufacturing environment preferred.
Excellent verbal and written communication and interpersonal skills
Proficiency with Microsoft Office applications
Strong organizational and time management skills.
Ability to multitask, prioritize, and manage time effectively.
Entrepreneurial spirit, high energy, enthusiasm, and strong work ethic.

Nice To Haves

Associate or Bachelor’s degree preferred.
bilingual in English & Spanish or French is a plus.
knowledge of various ERP systems preferred.

Responsibilities

Receive and process phone calls from the 1-800 Formica line, managing sample orders and answering product-related questions.
Manage the samples email inbox, accurately entering orders in the Formica systems
Place lab sample orders, handle related paperwork
Check stock levels and backorders with the samples warehouse/reps/customers.
Fill material bank orders and share leads with the Inside Sales team.
Send company communications to customers and employees.
Manage customer purchase orders from entry to fulfillment.
Handle customer complaints from initiation to resolution.
Establish positive business relationships with both internal and external customers.
Educate customers on our product offerings.
Create US and international shipping labels and paperwork for necessary orders.
Manage open orders and communicate status updates.